Terms of Service

These Terms govern your use of Walli ("the Service"), provided by Walli AI. By creating an account or using the Service, you agree to these Terms.

1. The Service

Walli is a hosted platform that runs AI agents on your behalf and connects them to third-party services you authorize (such as Gmail, Google Calendar, Slack, GitHub). Agents execute workflows you configure — generating documents, drafting messages, reading and summarizing content, and similar tasks.

2. Your account

• You must be at least 18 years old or of legal age in your jurisdiction to use the Service.
• You are responsible for keeping your credentials secure and for all activity on your account.
• You must provide accurate billing information and pay the subscription fees for your plan tier.

3. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Send unsolicited bulk email (spam) or malware.
• Harass, defame, or impersonate others.
• Reverse engineer, decompile, or attempt to bypass security measures.
• Interfere with the Service, other users, or the third-party systems you connect to (we expect your agents to respect rate limits and terms of those services).
• Use the Service to make decisions that have legal or comparably significant effects without human review.

4. Connected services

When you authorize Walli to access a third-party service (Gmail, Calendar, etc.), you give Walli permission to act in that service on your behalf within the scope you grant. You remain responsible for actions your agent takes. You can revoke access at any time from the agent settings or from the third-party service's own permissions page.

5. Your content

You retain ownership of the data you provide to Walli and the outputs your agents produce. You grant Walli a limited license to process this data only as needed to operate the Service for you. We do not use your content to train AI models or for any purpose other than running your agents.

6. AI-generated output

Walli uses third-party AI models (including Anthropic Claude via AWS Bedrock) to generate text, summaries, and drafts. AI output can be inaccurate, incomplete, or unsuitable for your intended use. You are responsible for reviewing AI-generated content before relying on it — particularly drafts that will be sent, published, or otherwise acted on.

7. Fees and billing

• Subscription fees are billed by Stripe according to the plan you select. Plans renew automatically until canceled.
• You can change or cancel your plan at any time from billing settings. Cancellation takes effect at the end of the current billing period.
• Walli does not provide refunds for partial billing periods except where required by law.

8. Termination

You may close your account at any time. Walli may suspend or terminate your access if you violate these Terms, fail to pay, or if we are required to do so by law. Termination of your account will result in deletion of your data per the Privacy Policy's retention rules.

9. Disclaimers

The Service is provided "as is" without warranties of any kind, express or implied. To the fullest extent permitted by law, Walli disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

To the maximum extent permitted by law, Walli's total liability for any claim related to the Service shall not exceed the fees you paid in the twelve months preceding the claim. Walli is not liable for indirect, incidental, consequential, or punitive damages.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated to active users by email. Continued use of the Service after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: support@walli-ai.ai